Terms and Conditions

Effective Date: January 1, 2026

Welcome to the website of Carolina Air Experts. By accessing or using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these Terms, please do not use this website.

1. Company Information

This website is operated by Carolina Air Experts.

Address: Morganton, NC 28655
Phone: (828) 413-9579

These Terms govern your use of our website and any services requested through it.

2. Use of the Website

You agree to use this website only for lawful purposes. You may not:

  • Use the website in any way that violates applicable laws or regulations

  • Attempt to gain unauthorized access to any part of the website

  • Interfere with the operation or security of the website

  • Submit false or misleading information through contact forms

We reserve the right to restrict or terminate access to the website if misuse occurs.

3. Service Information

Carolina Air Experts provides information regarding services including but not limited to:

  • Residential HVAC services

  • Residential electrical services

  • Commercial HVAC services

  • HVAC installation and replacement

Information on this website is provided for general informational purposes only and may change without notice.

4. SMS Messaging Program

By providing your phone number and opting in to receive SMS messages from Carolina Air Experts, you agree to receive text messages related to our services.

These messages may include:

  • Appointment confirmations and reminders

  • Service updates

  • Customer support communications

  • Promotional offers or service notifications

Message frequency may vary depending on your interaction with our services.

5. SMS Opt-Out Instructions

You may opt out of receiving SMS messages at any time.

To stop receiving text messages, simply reply:

STOP

After you send the message “STOP,” you will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

You may also request help by replying:

HELP

or contacting us directly at (828) 413-9579.

6. Message and Data Rates

Message and data rates may apply to any SMS messages sent or received depending on your mobile carrier plan.

Carolina Air Experts is not responsible for any charges from your mobile carrier.

Please contact your wireless provider for details about your messaging or data plan.

7. Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS messages is subject to effective transmission from your mobile carrier and may be affected by network conditions.

8. Age Requirement

By using this website or subscribing to our messaging services, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

9. Estimates and Quotes

Any estimates or quotes provided through phone, email, or website forms are preliminary and may change after inspection of the property or equipment.

Final pricing will be confirmed before work begins.

10. Financing Offers and Promotions

Promotional offers such as:

  • 0% financing for 18 months

  • Discounts on system installations

may be subject to lender approval, eligibility requirements, or time limitations.

Offers may change without notice.

11. Intellectual Property

All website content including text, graphics, logos, and images is the property of Carolina Air Experts unless otherwise stated.

Unauthorized reproduction or distribution is prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Carolina Air Experts shall not be liable for damages arising from the use of this website or reliance on its information.

13. Privacy

Your use of this website and SMS services is also governed by our Privacy Policy.

Please review it here: https://www.carolinaairexpert.com/privacy-policy

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.

15. Governing Law

These Terms and Conditions are governed by the laws of the State of North Carolina.

16. Contact Information

If you have questions regarding these Terms and Conditions, please contact:

Carolina Air Experts
Morganton, NC 28655

Phone: (828) 413-9579